VERTICAL PROOF · PHYSIOTHERAPY · LIVE IN PRODUCTION

The engine speaks fluent physiotherapy.

Why physio platforms get a domain-complete engine from us instead of a generic voicebot: it answers while teams treat, books into the practice calendar, applies late-cancel fee policies — and it understands prescriptions, treatment series and real therapist hours. Running live in production today.

7 JOBS · ONE AGENT

One agent for a practice's whole front desk.

Everything the phone brings a practice, handled end to end — no menus, no voicemail, no callbacks list.

  • ✓Bookings
  • ✓Cancellations with fee rules
  • ✓Reschedules
  • ✓Prescription questions
  • ✓Treatment series
  • ✓Callbacks
  • ✓Confirmations
HANDLED LIVE ON THE CALL · SYNCED TO THE PRACTICE CALENDAR
BUILT FOR PHYSIO, NOT CONFIGURED FOR IT

Physio is our home turf, not a use case.

Understands prescriptions
Asks for the prescribed treatment, add-ons like heat packs, and frequency — and records them structured on the booking.
Thinks in treatment series
6- and 10-session prescriptions, double sessions, fixed therapists — the engine plans like a practice team, not like a calendar widget.
Cancellations with fee rules
Late cancellation under 24 hours? The engine states the practice's fee policy verbatim before anything is cancelled — every time.
Knows real therapist hours
Working hours, breaks, holidays per therapist — it only offers what's genuinely free. No phantom slots.
224
calls answered in the reference deployment — 223 completed end to end
17
appointments booked straight into the practice calendar
100%
of calls answered — none to voicemail
Numbers from the live reference deployment at a Hamburg physio practice — read the case study

What the engine brings to physio practices.

(01)
Real calendar integration
Appointments are written directly into the practice software — patient-linked, not a loose note. Ask any vendor: GDT file drop, or a real API?
(02)
Reliable patient matching
Caller ID first, then fuzzy name matching — names misheard over the phone still find the right appointment.
(03)
Confirmation after every booking
By email on request — date, time, therapist and treatment. The email address is verified letter by letter.
(04)
Clean handovers to the practice team
Medical questions, complaints, edge cases: captured, prioritised and handed over with a callback number.
(05)
Daily digest
Every evening one email to the practice: bookings, cancellations, open callbacks — the front desk starts the day prepared.
(06)
Bilingual
German first, instant English when the patient switches — mid-conversation, without missing a beat.
TRUST IS ARCHITECTURE, NOT A PROMISE
GDPR-compliant · DPA + SCCs
No call recordings — by design
Write-ledger of every calendar action
Real calendar API, not GDT file drops

What platform teams ask about physio

Does the engine really book directly into practice software?

Yes — appointments are created, moved and cancelled via a calendar integration, patient-linked. No re-typing, no paper slips. We've taken closed systems without an official API into production before — exactly what the integration call establishes for your backend.

How do short-notice cancellations work?

The engine detects cancellations under 24 hours before the appointment, states the practice's late-cancel policy verbatim including the doctor's-note exception, and only cancels after explicit confirmation. The practice team is notified immediately so the slot can be refilled.

How does it handle hard-to-understand names on the phone?

It doesn't rely on perfect hearing: caller ID comes first, then a fault-tolerant match against the day's real bookings. Only if both fail does it spell once with anchor words — after that, the practice team takes over.

Does this replace practices' front-desk staff?

No — it relieves them. The engine covers the phone during treatments, at lunch, evenings and weekends. The team keeps every edge case, gets every action logged, and receives a daily summary — an argument that sells itself to your practices.

Hear the engine for yourself.

Call the reference practice and listen to it book an appointment — then let's talk about your platform.

Book an integration call →
LIVE DEMO · CALL IT NOW

Call the engine yourself

It answers in seconds — in German or English. Ask for an appointment and hear exactly what your practices' patients would.

You'll reach an AI demo line — it won't book a real appointment.

Tap to call+1 (951) 636-5142